Aegean Holidays Booking Conditions
The following constitutes the applicable booking conditions for all holidays and flight supplied through this website.
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Booking Conditions
Your contract is made with Aegean Holidays a trading name, and wholly owned subsidiary of Holidays 4 UK Ltd (Company No. 02909570, ATOL No. 4097, ABTA Membership No. W5306) whose registered office is at East House, 109 South Worple Way, London SW14 8TN, and whose principal place of business is at 4 Gordon Mews, Gordon Close, Portslade, Brighton BN41 1HU. These booking conditions have been formulated as a result of our responsibilities under law. They do not affect your statutory rights.
Your Holiday Contract: When you make a booking, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. You must be at least 18 years old to make a booking with us. A contract will exist upon our accepting any moneys from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is earlier. You should check this carefully to confirm that it matches what you booked. These conditions in conjunction with the information set out in our website form the entire agreement between yourself and ourselves. Any advice/ information given to you by your travel agent that is inconsistent with our website and these conditions will not form part of your contract with ourselves. We hold an Air Travel Organiser’s Licence number 4097 issued by the Civil Aviation Authority which provides for your financial protection and, if applicable, repatriation, in the event of our insolvency. We are also members of the ABTA membership number W5306. These Booking Conditions and this website comply with their code of conduct for tour operators.
Making a Booking: When you or your travel agent make a booking with us and we accept it, you must immediately pay the full balance due. Cancellation requests must be confirmed in writing (by email) and if the cancellation is made within 24 hours of the booking all charges will be refunded in full. Otherwise except as provided in Sections 6 and 7 the price paid for the booked flights is non refundable including any taxes, fees or charges which may have been collected in respect of such flights. Payment must be made by debit or credit card direct to Aegean Holidays, or to your travel agent. Both debit and credit card payments are subject to a handling fee. Any moneys that you pay to your travel agent are held by the agent on our behalf at all times.
Your Financial Protection:When you buy an ATOL protected flight from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 4097. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
Please note that the only exceptions to this protection are for any travel services and flights sold by us in Turkey to customers already in Turkey, which are not covered by the ATOL scheme.
Prices: We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The price of your travel arrangements is subject to changes in transportation costs, including the cost of fuel, or a change in costs arising as a result of any government action including but not limited to new or changes in taxes such as VAT. However there will be no changes within 30 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Changes by You: If you wish to change your plans in any way, or change the names on the booking and we can accept the change, a charge of £30.00 per person per amendment will apply provided that your instructions are received in writing before 14 days of departure; we will try to help you but we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. You will also need to pay any difference in the flight price that results from such a requested change. Changes requested within 14 days of departure are not possible and will incur full cancellation charges.
1. If We Amend Your Booking: It is unlikely that we will have to amend your booking. Occasionally changes may be made which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight timings and carriers set out in publicity material are subject to change and all details given to you are for guidance only. Confirmed dates will be as shown on your ticket. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight. In most cases the carrier used will be Onur Air. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Such a change is deemed to be a minor change. Should a material change become necessary we will inform you as soon as reasonably possible. You may decide whether or not to accept the change although you must let us know by return. A material change is one made to your travel arrangements before departure involving change of departure, arrival airport (other than between airports within the same city airport system) or outward or return flights being rescheduled by more than 12 hours. If we alter the airline, aircraft type operating your flight or routing this is not a material change and we will be under no obligation to notify you of any such change in advance. From time to time it may be necessary to combine flights and your aircraft may stop at another airport to drop off or collect passengers, this is not classified as a material change and no compensation is payable for this. Where there is a change of UK Airport we are not responsible for your travel to and from your departure point and no travel expenses will be paid. If you do not wish to accept a material change, we will give you a full refund and, in addition, whether or not you accept a material change prior to departure, we will also give you compensation for the inconvenience as follows:
Period before scheduled departure date |
Compensation payable to you or your travel agent |
56 days or more |
Nil |
Less than 56 days but 30 days or more |
£10.00 |
Less than 30 days but 15 days or more |
£20.00 |
14 days or less |
£30.00 |
This will be the only recompense paid to you. Important Notice: We are not responsible for changes beyond our control, such as technical or maintenance problems with means of transportation, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather, force majeure or terrorist activity. Compensation arrangements do not apply in these circumstances.
2. If We Cancel Your Flight: We reserve the right in any circumstances to cancel your flight. However, in no case will we cancel your flight less than 8 weeks before the scheduled departure date unless it is for reasons outlined in the Important Notice above or for non-payment by you. If we are unable to provide the booked travel arrangements (for reasons other than those beyond our control or for late or non-payment by you), we will offer you either: (i) an alternative flight if available, or (ii) a full refund of all moneys paid. If it is necessary to cancel your travel arrangements we will pay you compensation as set out in the clause above.
3. Our Liability: If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices.
4. Documentation: Where travel and health documents are necessary to comply with the requirements of any country you may wish to visit, then it is your responsibility to procure them. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly. You must ensure by consulting your own doctor if necessary of specific precautions deemed prudent for the country/resort you intend to visit and the appropriate medications/inoculations complied with.
5. Conditions of Carriage/Accommodation: We are neither a carrier nor a provider of accommodation. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. The liabilities of air and sea carriers are generally subject to and governed by one or more of the following conventions: Warsaw Convention, Montreal Convention, Hague Protocol or Athens Convention, and also the EC Regulatory Notice 889/2002. We rely on the terms and limitations contained in these conventions. The provisions of the above conventions and protocols’ concerning the carriage of passengers and their luggage by air, and the airlines’ conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and may make special provisions for valuables. We will supply a copy of the conditions of carriage applicable to your holiday, and of the prevailing convention(s), if you request them. It is your own responsibility to reconfirm the onward or return sectors of any air journey with the carrier concerned in such carrier’s duly authorized agents and according to such carrier’s regulations.
6. Flight Delays: While we try to avoid flight delays, unfortunately they occasionally happen. If there is a delay for reasons other than those outlined in the Important Note above, we will try to reduce the discomfort you suffer by providing extra services, meals and accommodation. We cannot accept any liability for any payment you have to make unless we have given our permission beforehand. We will provide light refreshments for a delay of between 4 and 6 hours, depending on airport facilities. If the delay is between 6 and 9 hours, we will provide a meal or vouchers for a meal. For a delay of more than 12 hours, we will provide overnight accommodation, if this is necessary and possible. It may also be possible for you to make an insurance claim for any flight delay. We cannot accept any liability for costs incurred for onward travel from the airport which may be cancelled or lost due to a delayed flight.
7. Termination due to behaviour: We reserve the right in our absolute discretion to terminate your travel arrangements without notice should your behaviour be such that it is likely in our opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you. If you or any member of your party willfully, recklessly or negligently damages any accommodation, property or person, or causes delay to or diversion of any flight or other means of transport, you agree to compensate us for any loss we may suffer, including legal costs.
8. Unused Services: No refund will be due to you in respect of non-utilisation of any part of the travel arrangements made for you.
9. Insurance: We cannot stress enough the importance of your taking out adequate travel insurance against cancellation charges, unexpected curtailment of your travel plans, medical expenses arising overseas, loss or damage to luggage and personal liability claims against you. Should you elect not to effect suitable travel insurance cover despite this advice, then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise which would otherwise have been met had such insurance cover been taken out.
10. Prompt Assistance Overseas: If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
11. Passport, Visa and Immigration Requirements: Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
12. Excursions: Excursions or other tours that you may choose to book or pay for whilst you are overseas are not part of your travel arrangements provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
13. Complaints: We do our very best to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest opportunity, if necessary by calling our UK office from wherever you may be. If a problem arises during your travel arrangements, it is important that you advise the supplier and/or our representative at the earliest opportunity who will endeavour to put things right, and document your complaints. If you fail to follow this simple procedure, we cannot accept responsibility as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problems. If your complaint cannot be resolved locally you should advise us within 28 days of your return home, in writing, giving your original booking reference number and all other relevant information. Please keep your letter concise and to the point. If possible please type your letter and this will help us to process your complaint. Your letter will be given prompt attention. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
14. Applicable Law: This contract between us and these booking conditions are governed by and construed in accordance with English Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of England, Scotland and Wales.
12. Website: The current website season was published in December 2011 and the details and prices contained in it are valid from December 2011 until publication of any revised season or you are otherwise notified by our reservation staff or travel agent. Flights in the Summer 2011 program operate from 1st Apr 2011 until 31st October 2011.
Aegean Holidays are the specialists in low cost flights to and from Turkey
Remember nobody else specialises in low cost flights like these to and from convenient local UK airports to the main resort airports of Turkey.
For a modest additional charge you can also climb aboard one of our airport transfer coaches that shuttle between the Bodrum Airport and Bodrum and Altinkum, or Dalaman Airport for the resorts of Olu Deniz, Hisaronou, Ovacik, Marmaris, Icmeler, Turunc and Dalyan.
